cancellation policy

The Full Story

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Smartbox / Cadeaux

Regarding the cancellation of reservations made by smartbox, they can only be canceled 14 days before and after this date we can just postpone it to another date, but since let us know 7 days before, if you want to change the date 7 days before we can but with an additional fee of 150CH,

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HOTEL RESERVATION 

Cancellation will only be accepted and can be refunded 14 days before arrival, after 7 days it can be canceled and the refund amount will be 50% if in low seasons, in high seasons (July to October and December) we do not refund after 7 days